Contact Us
This is the page to use if you want to reach the editorial team behind Online Casino Sites — to correct something in a review, ask how a bonus term works, or tell us what happened when you tried to withdraw from a casino we cover. Email us at [email protected]. We read everything, and we aim to reply within two business days.
One thing to be clear about before you write: we are an independent research and comparison publisher, not a casino operator, not a payment processor and not a regulator. We cannot access your account, release a pending withdrawal, unlock a bonus or overturn a casino's decision. What we can do is explain the terms, point you at the right complaints route, and record what you tell us so our coverage stays honest.
What to include so we can actually help
- The casino brand name, exactly as it appears on the site you used.
- What happened, in order, with US dates (for example 09/14/2026).
- Dollar amounts — deposit, bonus credited, wagering completed, amount requested.
- The payment method involved: debit card, credit card, ACH bank transfer, wire, or an e-wallet such as PayPal where the operator offers it.
- Your state of residence. Legal availability and payout rules vary state by state, and it changes the answer.
- Any reference number the casino's support gave you, and screenshots of the terms you are disputing.
Please do not send full card numbers, bank credentials, Social Security numbers or photos of your ID. We never need them, and no legitimate publisher will ask you for them.
Reasons people write to us, and what happens next
| Your message is about | What we do | Realistic outcome |
|---|---|---|
| A factual error in a review — wrong bonus percentage, outdated term | Re-check the operator's published terms and correct the page | Correction, usually within a few days |
| A withdrawal that has stalled | Explain the likely KYC or source-of-funds step and where to escalate | Guidance only; we cannot release funds |
| Confusion over wagering requirements or cashout caps | Walk through the math on your specific offer | A plain explanation of what you must turn over |
| A pattern of complaints about one brand | Log it, look for corroboration, revisit the rating | Possible rating change or removal from our lists |
| Gambling that has stopped being fun | Point you to self-exclusion, deposit limits and free support services | Immediate signposting, no sales pitch |
| Advertising, partnership or licensing enquiries | Pass to the commercial side, separately from editorial | A reply that does not affect any ranking |
How we make money, and what it does not buy
Some links on this site are commercial. If you open an account through one, we may earn a commission from the operator at no extra cost to you. That arrangement pays for the research; it does not decide who sits at the top of a list. If you email us to ask whether a brand paid for its position, the answer is no, and we will say so again in writing. Ranking is editorial, and a brand that starts drawing consistent payout complaints can lose its place regardless of any commercial relationship.
Questions about the brands on our lists
Most reader mail concerns a handful of operators, usually about the size of the welcome offer versus what it takes to clear it. Here is the short version for the three we are asked about most, including the parts the headline number leaves out.
Raging Bull — the biggest headline number, and the most math behind it
Raging Bull tops our list at an editorial rating of 10.0, and the reason it draws questions is the advertised 410% up to $10,000 plus 50 free spins. That maximum is theoretical for most players: a percentage match only reaches its ceiling if you deposit near the top of the range, and match bonuses of this size almost always carry playthrough, a maximum bet per spin while bonus funds are live, and a cap on what can be converted to cash. Before you claim it, read the bonus terms for three numbers — the wagering multiple, the max bet, and the cashout limit. The limitation worth stating plainly: a headline this large is the hardest kind of offer to clear, and free spins attached to it usually carry their own separate wagering. If you email us with your intended deposit, we will do the arithmetic with you.
Magician Bet — the one people ask about because of what it removes
Magician Bet is here at 9.9 for a structural reason rather than a size reason. Its 101% No Wagering offer is the opposite trade to Raging Bull: a far smaller match, but no playthrough hurdle attached to it as advertised. For readers who have been burned by a bonus they could never convert, that is the more useful shape. The catch to check is elsewhere — no-wagering offers frequently come with lower maximum bonus amounts, minimum deposit thresholds, short expiry windows and restrictions on which games count. "No wagering" is a claim about one term, not about all of them. Verify the expiry date and the minimum deposit before you commit.
Slots of Vegas — a slots-first offer with a named game attached
Slots of Vegas earns 9.8 and appears on this page because its promotion is specific rather than generic: 375% bonus plus 50 free spins on Cash Chaser. Tying spins to one named title tells you what the site is built around, and it makes the value easier to judge, since spin value and the game's own RTP and volatility determine what those 50 spins are realistically worth. The limitation: spins locked to a single game are worth nothing to you if that game does not suit you, and a 375% match sits firmly in the high-playthrough category. Check whether the spin winnings are paid as cash or as further bonus credit — the difference is substantial.
Other brands you will see in our rankings — Uptown Aces at 9.8 with a 600% new-player offer, Card Crush, Zumba Cards, BetUS at 9.4 with 200% up to $4,000, Amazon Jackpots, Slots and Casino, and Bets.FM with a 225% deposit bonus plus 225 free spins — all follow the same rule. Every offer figure we publish comes from the operator's own advertising. It is a starting point for your own reading of the terms, not a verified result, and promotions change without notice. Tell us if you find one out of date.
Where money questions belong
We cannot see your balance, so contact us only for explanation, and the casino's own support for action. That said, here is the general shape of the questions we field.
- Cost of taking part: most welcome bonuses require a qualifying deposit, so they are not free money. Minimum deposits are commonly set at a low fixed dollar figure, but the amount that unlocks the full advertised match is usually much higher.
- Paying in: debit cards are the most widely accepted method for US players. Credit card acceptance is inconsistent and your bank may treat the transaction as a cash advance with its own fee and interest. ACH bank transfer, wire and prepaid options appear at many sites; PayPal and other e-wallets are available at some, and typically only where the operator is licensed in your state.
- Getting paid out: payouts are often routed back to the deposit method where possible. E-wallet withdrawals are generally the quickest, ACH and bank transfer slower, and checks slowest of all. Timings are advertised by the operator, not measured by us.
- Limits and fees: expect a minimum withdrawal amount, a daily, weekly or monthly withdrawal cap, and possible fees on certain methods or on repeat withdrawals within a period. Weekly caps are the reason a large jackpot can take months to reach you in installments.
- Verification: KYC is standard. Expect requests for photo ID, proof of address and sometimes source-of-funds documents before a first payout clears. Uploading documents early is the single most effective way to avoid a stalled withdrawal.
If you are writing about a dispute
Work through the escalation ladder in order, because each step usually requires proof you completed the last one.
- Contact the casino's own customer support in writing — live chat transcripts and emails, not phone calls — and keep every reply.
- Request the operator's formal complaints procedure, which licensed sites are required to publish, and get a final written decision.
- Escalate to the state regulator that licenses the operator, or to its designated alternative dispute resolution body, whichever the terms specify.
- Send us a copy. We do not adjudicate, but a documented pattern across several readers is something we act on in our ratings.
Games, and the other things these operators run
Reader questions cluster around a few categories, so it helps to know which one yours falls into. Slots — including progressive jackpots — are where most bonus restrictions and RTP questions land. Table games such as blackjack, roulette and baccarat frequently contribute less toward wagering, or nothing at all, which catches people out. Live dealer rooms, streamed with a human croupier, are commonly excluded from bonus play entirely. Outcomes on non-live games are produced by random number generators, and RTP and volatility are properties of the individual title, published by the software provider. Mobile play, through a browser or a dedicated app, is usually the same game library with a smaller screen, though some payment methods behave differently in-app.
Several of these operators also run sportsbook and other betting products alongside the casino — BetUS is the clearest example. Those sit under separate terms: sports bonuses, rollover rules and settlement times are not the same as casino ones, and a wallet shared between the two can complicate a bonus. If your question is about a sports wager, say so, because the answer differs.
Eligibility, licensing and the limits of what we can tell you
You must be 21 or older to gamble online in the US states that permit it, and physically located in a state where the operator is authorized. Regulation is state-level, not federal: each state that has legalized online casino play runs its own licensing regime, with its own rules on advertising, payouts and player protection. An operator accepting a signup from your state is not the same thing as being licensed to serve it — always check the licensing details published in the site's own footer against your state regulator's list of authorized operators. We report what operators publish; we do not certify anyone's licence status, and we cannot describe any casino as completely safe.
If gambling has stopped being a game
Write to us if you want help finding the tools, but do not wait on our reply to use them. Deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion are available inside licensed casino accounts, and state self-exclusion programs cover every operator licensed there at once. Blocking software on your phone and computer adds another layer. In the US, the National Council on Problem Gambling operates the 1-800-GAMBLER helpline, free and confidential, 24 hours a day. Our responsible gambling guidance sets out the tools in more detail. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
Before you email
A lot of questions are answered faster on the page that covers them. Our editorial standards and who we are explains how we research and rate, the site terms cover use of this site and our commercial disclosures, and readers comparing the UK market can start with our Non GamStop casinos guide. Otherwise, send the details to [email protected] — correspondence signed by our editorial team, currently led by Online Casino Sites contributor Blake Riley, and last reviewed on Sep 25, 2026. Concrete examples from readers are the most useful thing we receive, so the more specific you are, the more we can do with it.